![]() In order to better understand what is going wrong when you ask support for the installation send us the log file:/webapps/ROOT/WEB-INF/logs/platform.log If it is empty, TW never started, otherwise it started but…. If you don’t remember, try with or 2) check if the Twproject started at least once: have a look to the log folder Installation completed, but nothing happensġ) open a browser on the same machine you installed Twproject and insert one of the addresses proposed during the installation. If from the log file you can’t understand what the problem is contact us. Installation troubleshooting The installer doesn’t runġ) check the executable file size with the ones on the site maybe the download goes wrongĢ) Do you have permissions to install software on this machine?ģ) is the file executable (linux) The installer starts, but failsĬheck the log file it is a new installation, and not just the web app (the default case), the installation log file installation.log is in To uninstall, use the uninstall executable that is on the root of the installation on Windows and OSX it will also remove the service. Review the service data and then proceed. If you are installing Twproject using a public IP address or DNS name, you can specify it.īy default Twproject will be installed as service. Test if the port is free before proceed if it is not Twproject will not run Test the database connection before to proceed if the test fail Twproject will not run at all. The user you supply for the connection must be fully trusted and must have enough permission to create tables, indexes, functions and so on. Twproject DO NOT CREATE THE DATABASE, so you need to create a database manually in advance. The installer proposes the correct syntax. If you chosen the advanced installation you will have to insert the database connection data:ĭepending on the database used, parameters can change. Insert a new password as soon as possible. The installer tries to open the browser to the right location, and you can login Twproject for the first time:įor the first time access use “administrator” with empty password. Take notes of the address you will need to remember it the next time you will access Twproject. ![]() Usually the IP works fine for every user connected in the same LAN/intranet. Localhost works fine only if you access TW from the machine where you install it. This screen propose you some URLs to access it. Twproject is a web application and you will need a browser to access it. The format is: # BEGIN TW7 ACTIVATION KEY - COPY FROM HERE END ACTIVATION KEY - END COPY Accessing from other machines Wait a few seconds, then insert the license you received from us or you generated from īe careful inserting the license: copy the license entirely from #BEGIN to #END. This is the easiest way to start with Twproject if you want to evaluate it. To proceed with installation just follows these steps:ġ) download the installer application for your platform fromĪ) Linux box with a graphical interface, give execute permissions to the downloaded file and launch it from a console both on Linux and OSX systems, launch it as root user.ī) Windows : run the installer “as administrator”.
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